Refund Policy

Sour Girl NY Return Policy

Effective Date: 12 March 2024

Thank you for choosing Sour Girl NY! We strive to provide you with high-quality products and excellent customer service. Please read our return policy carefully.

1. Returns and Replacements
Due to the nature of our business as a Print-on-Demand (POD) service, we do not maintain stock and, therefore, cannot accept returns for reasons other than damage or loss in transit.

2. Damaged Items
If you receive a damaged item, please contact us within 3 days of receiving your order. To process a replacement, we require clear photographs of the damaged item, including the packaging. This is necessary for us to assess the damage accurately and provide you with a suitable solution.

3. Lost in Transit
In the unfortunate event that your order is lost in transit, please notify us as soon as possible. We will initiate an investigation with the shipping carrier. If the investigation determines that the package is indeed lost, we will offer you the choice of a replacement or a full refund.

4. Sizing Issues
We do not accept returns for items that are sized incorrectly. Please refer to our size guides provided on our website to ensure accurate sizing before placing your order. If you have any questions about sizing, feel free to contact our customer support team before making a purchase.

5. How to Initiate a Return or Replacement
For damaged items, please contact our customer support team at orders.sourgirlny@gmail.com within 10 days of receiving your order. Provide your order number and attach clear photos of the damaged item and packaging.

For lost in transit items, contact our customer support team at

orders.sourgirlny@gmail.com as soon as you become aware of the issue.

6. Refunds and Replacements
Once we have reviewed the provided information for damaged items or confirmed the loss in transit, we will initiate the replacement process. If you prefer a refund for lost items, we will process it promptly.

7. Contact Us
If you have any questions or concerns about our return policy, please contact us at orders.sourgirlny@gmail.com.

Thank you for understanding our policy. We appreciate your trust in CinnamonGirlTees, and we are committed to ensuring your satisfaction with our products and services.

Sour Girl NY